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Is China’s car dealership model changing?

From Jaguar Land Rover's direct to customer sales approach and Alibaba's car vending machines, to BMW's virtual test drives, as usual, China is doing things differently

by Tom Pattinson
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The convergence of technology, changing consumer behaviours and a commitment to environmental consciousness is redefining the way vehicles are bought, sold and serviced in the world’s largest automotive market, writes Tom Pattinson Over the last few decades, China has become a global automotive giant. This remarkable growth has been paralleled by the development of a solid car dealership model, initially centred around the ‘4S system’ – an acronym for ‘sales,…

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